Shipping policy

DELIVERY
Our Shipment partners are Austrian Post, FedEx, and DHL Express.
For Express shipments, we either use FedEx or DHL Express; if you prefer one carrier over the other, please write a note. We can not guarantee that we use your shipping company of choice.
 
All items are fully trackable and require a signature. 
We are currently only offering Flat Shipping Rates. Please look below for specific shipping rates.
We are offering free worldwide shipment (Standard) on orders over €300. For countries with no standard shipping method, express costs are half when the order size is above €300. For example, regular express rates to Oman, Qatar, Saudi Arabia, and the United Arab Emirates are €64.99 per shipment, but above €300 order value, express shipping fees are €32.45. This promotion is also valid to all outside EU shipments till further notice.
If your country is listed as express only, and you wish a standard shipping method, please contact us.
 
Order processing may take up to 2 (two) business days (except Austrian public holidays). 
We are currently not able to ship to PO (post office) boxes or forwarding agents.
 
International Shipping

Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyers' responsibility. Please check with your country's customs office to determine what these additional costs will be before buying. Usually, these charges are collected by the delivering freight (shipping) company or when you pick the item up.

For UK buyers: If the shipment value (item and shipping fees) is below £135, VAT (20%) will be included in the final price. Thus, no additional fees needed to be paid upon arrival. If the shipment value is above £135, VAT (20%) will be excluded. Therefore, VAT (20%), applicable duties, and brokerage fees will be collected by the shipping/freight company upon arrival. 

 
Shipping times
Shipping times vary based on the method of choice.
Please keep in mind; the provided days have to be seen as a guide only. Shipment times may change due to unforeseen events like; weather, strikes, customs, or public holidays. Please contact us if the shipment has not arrived 10 (ten) working days after the last expected shipment date.
 
Country Standard Delivery
(days)
Express Delivery
(days)
European Union
Austria 2-5 1-3
Belgium 5-12 2-5
Bulgaria 5-12 2-5
Croatia 5-12 2-5
Cyprus 5-12 2-5
Czech Republic 5-12 2-5
Denmark 5-12 2-5
Estonia 5-12 2-5
Finland 5-12 2-5
France 5-12 2-5
Germany 3-8 2-3
Greece 5-12 2-5
Hungary 5-12 2-5
Ireland 5-12 2-5
Italy 5-12 2-5
Latvia 5-12 2-5
Lithuania 5-12 2-5
Luxembourg 5-12 2-5
Malta 5-12 2-5
Monaco 5-12 2-5
Netherlands 5-12 2-5
Poland 5-12 2-5
Portugal 5-12 2-5
Romania 5-12 2-5
Slovakia 5-12 2-5
Slovenia 5-12 2-5
Spain 5-12 2-5
Sweden 5-12 2-5
 
Europe
Iceland 5-12 2-5
Lichtenstein 5-12 2-5
Monaco 5-12 2-5
Norway 5-12 2-5
Switzerland 5-12 2-5
United Kingdom 5-12 2-5
Rest of Europe 2-5
 
North America
Canda 12-25 3-9
USA 12-25 3-9
 
South America
Mexico 3-9
Rest of South America 3-9
 
Asia
Japan 12-25 3-9
China 3-9
Hong Kong 12-25 3-9
Macau 3-9
Singapore 12-25 3-9
South Korea 12-25 3-9
Rest of Asia 3-9
 
Oceania
Australia 12-25 3-9
New Zealand 12-25 3-9
Rest of Oceania 3-9
 
CIS
Russia Please contact us Please contact us
Rest of CIS  3-9
 
Middle East
Israel 12-25 3-9
Oman 3-9
Qatar 3-9
Saudi Arabia 3-9
United Arab Emirates 3-9
Rest of Middle East 3-9
 
Rest of World 3-9
 
 
Shipping rates
 
Country Standard Delivery
Express Delivery

Free Shipping over (Standard)

European Union
Austria € 7.99 € 9.99 € 300
Belgium € 19.99 € 29.99 € 300
Bulgaria € 19.99 € 29.99 € 300
Croatia € 19.99 € 29.99 € 300
Cyprus € 19.99 € 29.99 € 300
Czech Republic € 19.99 € 29.99 € 300
Denmark € 19.99 € 29.99 € 300
Estonia € 19.99 € 29.99 € 300
Finland € 19.99 € 29.99 € 300
France € 19.99 € 29.99 € 300
Germany € 9.99 € 19.99 € 300
Greece € 19.99 € 29.99 € 300
Hungary € 19.99 € 29.99 € 300
Ireland € 19.99 € 29.99 € 300
Italy € 19.99 € 29.99 € 300
Latvia € 19.99 € 29.99 € 300
Lithuania € 19.99 € 29.99 € 300
Luxembourg € 19.99 € 29.99 € 300
Malta € 19.99 € 29.99 € 300
Monaco € 19.99 € 29.99 € 300
Netherlands € 19.99 € 29.99 € 300
Poland € 19.99 € 29.99 € 300
Portugal € 19.99 € 29.99 € 300
Romania € 19.99 € 29.99 € 300
Slovakia € 19.99 € 29.99 € 300
Slovenia € 19.99 € 29.99 € 300
Spain € 19.99 € 29.99 € 300
Sweden € 19.99 € 29.99 € 300
   
Europe
Iceland € 29.99 € 49.99 / € 24.95 € 300
Lichtenstein
€ 29.99 € 49.99 / € 24.95 € 300
Monaco
€ 29.99 € 49.99 / € 24.95 € 300
Norway € 29.99 € 49.99 / € 24.95 € 300
Switzerland € 29.99 € 49.99 / € 24.95 € 300
United Kingdom € 29.99 € 49.99 / € 24.95 € 300
Rest of Europe € 49.99 / € 24.95
 
North America
Canada € 29.99 € 39.99 / € 19.95 € 300
USA € 29.99 € 39.99 / € 19.95 € 300
  
South America
Mexico € 44.99 / € 22.50
Rest of South America € 64.99 / € 32.49
 
Asia
Japan € 34.99 € 49.99 / € 24.95 € 300
China € 64.99 / € 32.49
Hong Kong € 34.99 € 64.99 / € 32.49 € 300
Macau
€ 64.99 / € 32.49
Singapore € 34.99 € 64.99 / € 32.49 € 300
South Korea € 34.99 € 64.99 / € 32.49 € 300
Rest of Asia € 64.99 / € 32.49
 
Oceania
Australia € 34.99 € 59.99 / € 24.45 € 300
New Zealand € 34.99 € 59.99 / € 24.45 € 300
Rest of Oceania € 64.99 / € 32.49
  
CIS
Russia Please contact us Please contact us Please contact us
Rest of CIS € 64.99 / € 32.49
 
Middle East
Israel € 29.99 € 64.99 / € 32.49 € 300
Oman € 64.99 / € 32.49
Qatar € 64.99 / € 32.49
Saudi Arabia € 64.99 / € 32.49
United Arab Emirates € 64.99 / € 32.49
Rest of Middle East € 64.99 / € 32.49
  
Rest of World € 64.99 / € 32.49