Yes, all prices you are seeing are the price you are paying. There are no hidden fees.
Yes, we do, you will not be charged Austrian/EU VAT, but you will be very likely charged in the country of destination with VAT equivalent and/or customs duties. Please check with your local Tax bureau.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.
When the order value is below $800, on the day of shipment, excluding shipping costs, there are no additional import duties or extra taxes to be paid upon arrival. The price you pay on Fashion Flow Vienna is the final price.
Yes, we are currently only shipping to the USA, Canada, and Japan. Shipping costs will apply, and will be added at checkout.
We are able to ship almost anywhere, if you are interested feel free contacting us.
It depends on where you are and what method of shipment has been chosen. All economy orders should arrive between 2 and 25 business days. Please look at our Shipping policy to get more detailed information
Delivery details will be provided in your confirmation email.
We use all major carriers and local courier partners. For express we are using FedEx and DHL Express. See our Shipping policy.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. You have fourteen (14) days to return the item. Please look at our Refund policy.
If you need more information, just email us directly and we’ll take you through the process.
It depends on the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.